August 20, 2019

Forbes – Good Governance: Do Boards Need Cyber Security Experts?

While opinions differ on the need for cybersecurity experts on certain boards, there is a general consensus among management, boards, and investors alike that this need is growing. Given this trend, I spent time with Bob Zukis. Bob is the founder and CEO of the Digital Directors Network, professor of Management and Organization at the USC Marshall School of Business, retired PwC Advisory Partner, and author and speaker on digital governance and the impact of disruptive technology on business strategy.

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August 20, 2019

Forbes – Is Net Promoter Score Just A ‘Feel Good’ Metric?

Recently there’s been quite a bit of buzz around net promoter score (NPS) to measure how satisfied customers are with the services they are receiving. Since many clients are asking about NPS, I thought it made sense to interview Nancy Smith for this week’s PayWatch blog on Forbes.com.

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May 17, 2019

Forbes – When Passive Investors Become Active And Other Tales From The Street

By Robin Ferracone

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May 15, 2019

Forbes – Dare To Be Different – The Case Of Amazon.com

By Robin Ferracone

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April 30, 2019

Forbes – How Will EVA Change Performance Metrics, If At All?

By Robin Ferracone

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